Following on from our covid-19 statement, released earlier this week, and the update from our helpdesk yesterday, we would just like to highlight how PICS can help you to operate effectively in these extraordinary times.
Access from home
We now host PICS for the majority of our customers, however if you still host PICS yourself we suggest you ensure that you’ve made arrangements to access PICS from outside your network. This can be setup via RDP, Terminal Services or another remote desktop solution, but unfortunately PICS won’t run directly over a VPN. Given the current situation, we’re working hard to fast track moving locally installed PICS customers onto our hosting environment, from where PICS can be easily accessed anywhere with an internet connection. If you’d like to know about Hosting, contact email@example.com for more information.
In the current situation, we understand that the business need to implement this feature is stronger than ever, so we’re increasing the pace of this roll out and will be delivering this solution to all hosted customers who have a licence for the Form Capture Application within the next couple of days.
If you don’t have access to the Form Capture Application but want further details on how this solution could work for you, please contact firstname.lastname@example.org.
Access to Learner & Organisation details – New features in PICSWeb
In the current situation, effective communication with your employers and learners is absolutely key, so you’ll want to ensure that headline contact details of your records are at the fingertips of your staff. This data is of course readily available in PICS, reports and through the eRecruit and eAssessor web modules for those who are licensed for them, but by making this available in PICSWeb, all our hosted customers can give access to staff without the need to go through the hosting portal or the desktop software.
We’re going to increase the pace of rolling out PICSWeb as a beta interface to all of our hosted customers over the coming weeks, but we’ll be doing this in phases. If you’d like to be on the fast track, please email email@example.com to express your interest.
Following updated advice from the Government, and for the well-being of our staff, the majority of us at Pellcomp will now be working from home. As a consequence, we won’t be able to offer telephone support with effect from close of business today (17th March) until further notice. Full support will still be available via email, although please bear with us while we get used to working remotely.
If you need to raise a support issue, please email firstname.lastname@example.org and a ticket will be created in our help desk system as usual.
As promised earlier this week we have produced a series of short videos summarising the sessions at our recent Winter Workshop events. We hope that these will give a flavour of the content for those of you who were unable to attend.
Your Future and Ours: This session provides an exciting first look at our progress on a project to radically modernise the PICS family of products.
your Sales Pipeline: During this session we look at tools available in our
separately licenced modules (CRM, Reports Scheduler and eDashboard) for
tracking your business pipelines, monitoring KPIs and analysing your sales
Principles for Apprenticeships: This session reviews many of the key
considerations of funding for Apprenticeships, looking at both Levy and
Co-investment scenarios, and the PICS features for managing your FM36 learners.
Onboarding: This session looks at innovations within our Form Capture
Application to provide even slicker paperless onboarding including remote
Process: This session reiterates the good practice of preparing for and
submitting your data to the ESFA.
Reporting in PICS: This session aims
to provide an insight into the reporting features of PICS Reports Scheduler and
the eDashboard application.
We’d just like to say a huge thankyou to all of you who joined us at the Winter Workshops in Manchester and London last week. It was great to catch up with so many of you, to share with you so many aspects of the PICS system and to give you a sneak peek at the radical changes we are working on.
We do understand however that not all of you were able to attend these events and so will be creating some short summary videos covering the key themes of the day. These will be available in a blog post towards the end of this week, just keep an eye out for them on our blog.