New Features

  • AdHoc: Selection Criteria and Output of Contact Methods and Preferences for Learners, Applicants, Organisations and Officers
  • AdHoc: Ability added to Tools and Options page to replace field headers with custom defined ones in generated reports.
  • Claims and Profiles: Budget Manager now displays Employer Incentive payments
  • Claims and Profiles, PICS Main, Reporting: Added new syscode for Young Apprentice Employer incentive payments.
  • eAssessor: Added filtering by date which the learner was in learning on to the IV/EV qualification grid in eAssessor.
  • PICS Main: A new option “Only Learners in learning” has been added to the Auto SMS / Email report to only include learners that are currently in learning.
  • PICS Main, eAdmin, eAssessor, eContract, eEmploy, eJobMatch, eTutor: It is now possible to configure emails to users when sending a PICS message that will not contain the main body of the message and will instead provide a link to open the PICS message in the desired web application.
  • PICS Main, eAssessor: It is now possible to allow learners and employers to record contact hours for learners.
  • Reporting: The Claim History report now has the option to show or hide Employer Incentive payments.
  • Reporting: The Claim History report within Report Switchboard now displays system messages if any of the selected funding organisations have not been finalled recently.


  • AdHoc: Output of raw tables for DWP programme data has been added.
    Significant performance improvements to the Alternate outputs have been made.
    Output to MSSQL can now cope with row counts over 1M
  • AdHoc, Reporting: “LSC Prog Area” output now includes the level for Apprenticeship Standards
  • CRM and Applicants: Added data capture for allowed contact methods to the Applicant Edit Form.
  • CRM and Applicants, eEmploy: Actual and Expected Activity duration now added as tags in Action Plan mail merge.
  • eAssessor: It is now possible to sort your learners on the learner list using some new drop down items in the filters section.
  • eEmploy: Help links now point towards the general PICS Online Help wiki.
  • eJobMatch: Added a new URL for interacting with the EntitledTo website from a public perspective. Logged in officer can now also be matched via the other system ID in PICS.
  • eJobMatch: Old style action plans were not being shown.
  • Misc Tools, PICS Main: The OpenSSL library distributed with PICS has been updated to a later version. There should be no change to functionality but various vulnerabilities in the old version of this library have been removed.
  • Misc Tools, PICS Main: Use of the new LRS URLs is now available through PICS Configuration. After 1st May this option will become opt-out, before being enforced on 1st October.
  • PICS Main: Allowed Contact Method and Preferred Contact Method have been added to the main learner entry forms in PICS.
  • PICS Main: The 2017 LLWR PDF forms can now be produced from PICS for Welsh learners.
  • PICS Main: Allowed and preferred contact methods fields are now imported when converting an applicant to a learner.
  • PICS Main: PICS help file has been updated to version released 27/02/2018. Changes include:FM36 Reconcilers now have on screen Information and a [Guidance] button linking to web help.
    New Trainee Payments report has several improvements.
    CSV data imports now work with files in .xls* format
    Reports Scheduler has some additional options on the Schedule and Destinations pages.
    Hosting user accounts. New section outlines both hosting and PICS accounts.
    New Ofsted 2017 report.
    New Trainee Payments report.
    Updated Achievement Rates reports.
  • PICS Main: LARS v5.0.0 : 20 Mar 2018 and ORGANISATION v3.0.0 : 20 Mar 2018 have been added to PICS.

Bug Fixes

  • AdHoc, Reporting: Collation errors could occur in AdHoc exports to MSSQL Server if the “” option was used. Now fixed.
  • Claims and Profiles: The Learner Status report would sometimes display details from an episode for a learner that did not relate to the funding shown. Now fixed
  • Claims and Profiles: There was a bug causing Main Aim SSA to sometimes not be set when running the Occupancy Report from the Funding calculator. Now fixed.
  • CRM and Applicants, eRecruit: Dormant Sites are no longer shown when creating new contacts and organisations. However, if an existing contact or organisation does have dormant sites linked to them, they will be shown in a new “Dormant” list below the live site hierarchy. Only the codes will be shown, not the site description.
  • CRM and Applicants, PICS Main, eEmploy: Where Tracking records are inserted before the customer referral date there was a bug which defaulted the tracking to ‘N’ for not contributing on the referral date. Now fixed.
  • eEmploy: When creating a new Call activity using the Sustained Employment wizard, the logged in Officer was not being set as the owner of the call. Now fixed.