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Privacy Policy

Commitment

Pellcomp is committed to protecting the privacy of, and maintaining the confidentiality of, all the data it holds in accordance with Company policy and the law including Data Protection and the General Data Protection Regulations. All staff, employees and entities working on behalf of Pellcomp Software Limited are subject to these requirements.

If you have any requests concerning your personal information or any queries with regards to data processing, please use our Security Enquiry From.

Information collection and processing

Pellcomp collects and processes data as required to deliver product support and maintenance services to customers. Data is encrypted at rest and in transit and is only accessed when absolutely necessary and only by authorised members of staff. In addition, we may collect the following:

  • Details of your participation in any events offered by us
  • Feedback and/or other correspondence (for the purpose of product improvement)
  • Customer traffic patterns and site use (for an improved customer experience)

Pellcomp Software Limited can confirm that all client data remains the sole property of the client and it is held in the UK at all times. Where data is processed by Pellcomp Software Limited this is done in strict accordance with the General Data Protection Regulations and at no time will Pellcomp Software Limited pass client data to third parties except in accordance with the exceptions stated within these Regulations.

Your rights

In accordance with the law, data subjects have a right to access their personal data; to update the details held about them; to have their data deleted and to stop any marketing being directed at them.

If you wish to obtain a copy of your personal information held by Pellcomp please use our Security Enquiry From. Where the information request is deemed to be excessive Pellcomp reserve the right to make a charge for representing the information.

Use of your information and your preferences

Pellcomp will use the information collected to provide and personalise our service. We will also use your contact details to communicate with you unless you request us to desist. We may use your information to send you news about Pellcomp services or those of other carefully selected companies which we think may be of interest to you. We may contact you by post, email or telephone for these purposes.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Disclosure of your information

We will never pass your personal data to anyone else without your permission except to any successors in title to our business or as required to do so under the Data Protection Act 1998 and any superseding UK legislation.

If you have any questions about privacy or information security, you can direct them to our Information Security Compliance Officer via our Security Enquiry From.

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