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Privacy Policy

Commitment

Pellcomp is committed to protecting the privacy of, and maintaining the confidentiality of, all the data it holds in accordance with Company business practice, policy and the law including Data Protection 2018 and the General Data Protection Regulations. To this end Pellcomp is engaged in an ongoing programme of technical, physical and procedural security measures with the aim of preventing unauthorised access,
disclosure or loss of data.

Information collection and processing

Pellcomp collects and processes data for the specific purpose of our business operations, product sales, training events, delivering product support and maintenance services to customers. The information we collect may include names, job roles/titles, telephone numbers, email, postal addresses, Company banking details, account reports and copies of invoices and receipts. In addition, we may collect the following:

  • Details of Customer participation in any events offered by us  
  • Customer feedback and/or other correspondence (for the purpose of product improvement)
  • Customer traffic patterns and site use (for an improved customer experience)

Information will be collected directly from our Customers, websites and Company House for financial records. Direction collection portals include via our website, email, telephone and hard copy.

Information will only be held for the duration of any agreement, until the subject requests their information be deleted, as required by current legislation or where it forms part of an investigation by enforcement agencies.

Consent

By registering an interest in an event, product, course or our newsletter individuals are agreeing to us collecting and storing your information.

By entering in to a service agreement with Pellcomp customers need to provide data to facilitate billing, communications, service delivery and support.  As part of this agreement with Pellcomp the customer consents to the storage and use of their data.  Where consent is not given, or withdrawn, Pellcomp will not be able to deliver some or all of their service to the customer. 

Use of your information

Pellcomp will use Customer information to provide and personalise our service. We may use information provided by Customers to pass on news about Pellcomp products and services we think may be of interest. We may contact parties by post, email or telephone for these purposes. Customer feedback may be used for the upgrade of existing products, the development of new products, for improvements to security and for improvement Customer support.

There may be instances where it may be necessary for us to communicate with Customers, suppliers and contractors for administrative or operational reasons relating to our service. This contact will only be made when there is a genuine business need to do so.

Security

Data is encrypted at rest and in transit and is only accessed when necessary and only by authorised members of staff. Access to information is controlled by physical and technical measures. These measures are regularly reviewed. Internal and external audits by independent, specialist auditors, are conducted at least annually to test these measures.

Pellcomp have developed, implemented and tested disaster recovery and business continuity plans to, where possible, avoid or minimise business disruption in the event of disaster or incident occurring outside normal day to day operations.

Your rights

In accordance with the law data subjects have rights to:

  • access the information held about them 
  • ask for a copy of their data to be provided to them 
  • request their data be passed on to another party/organisation 
  • request they not be contacted for marketing purposes 
  • have their data deleted (where the information isn’t being used for legal or juridical purposes) 
  • have their information corrected 

If you have any requests concerning your personal information or any queries with regards to data processing, please use our Security Enquiry From. Where the information request is deemed to be excessive Pellcomp reserve the right to make a charge for reproducing the information. 

Disclosure of your information

We will never sell your information or pass your personal data to anyone else without your permission except to any successors in title to our business, as required to do so under the Data Protection 2018, the General Data Protection Regulations and/or any superseding UK legislation or when requested to do so by a judicial body after sufficient grounds have been provided for the disclosure. We do not conduct business outside of the UK. We do not pass Customer information outside of the UK.

If you have any questions about privacy or information security please direct them to our Information Security Compliance Officer at Security Enquiry From.

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