Further to our recent announcement about the withdrawal of telephone support, we’d like to reassure you that we’re working with our telecoms provider to find a solution to this situation. We don’t yet know if we’ll be able to provide the usual level of phone-based support, but we understand that there are times where you really need to talk to someone, and we’re doing our best to make sure that’s possible.
In the meantime, if you’d really like to talk to a member of Support, please feel free to drop us an email via firstname.lastname@example.org to request a call. It would be much appreciated if you could explain the nature of your query so that we can be prepared, and we’d recommend you review our guidance on Helping Us to Help You. We’ll happily contact you from our personal phones until we can get the telephony sorted out.
Thank you all for bearing with us at this difficult time. We hope to have something more robust in place shortly.