PICS 15.20 update process for users of Pellcomp Hosting

Please note: This post only applies to customers whose software and data are hosted by Pellcomp. If you host your own copy of PICS, you should update your software as normal using software updates.

The version of PICS for the 2018/19 contract year, PICS 15.20, should be released on the afternoon of August 14th. As a user of PICS Hosting, you’re used to having your software updates done for you automatically but between now and 29th August these automatic updates will be disabled. The purpose of this is to allow you to decide when will be the best time for your business to make the update to PICS 15.20.

If you use our web applications (such as eAssessor, eTutor, etc.) or Scheduled Reports, you should email us via support@pellcomp.co.uk when you want to update so we can schedule this overnight when these systems aren’t in use. If you try to update while these are running, there’s a very high likelihood that your update will fail and you won’t then be able to use PICS without further intervention.

For those that don’t have web applications or Scheduled Reports, once you’re ready to update to the new version you’ll need to do so by manually running Software Updates. For many of you, this will be an unfamiliar process but it’s very simple and the steps required are detailed below:

  • Ensure no one else is running PICS at your company
  • At the PICS logon screen, not the Hosting website logon, go to the Tools menu and select Software Updates
  • “Update from Network Update Repository” should be selected – do not change this
  • Click on the ‘Next’ button to check for updates
  • If updates are available, they will be listed on the screen
  • Click ‘Next’ again to start installing
  • You should now receive a message saying updates have installed
  • Click OK to return to the logon screen

Automatic updates will resume once you’ve updated to 15.20. If you don’t update, this will happen automatically on the evening of 29th August.

Note: Having updated your software, when you first log in to PICS the 15.20 data upgrade and migration will start, and this could take anything from 20 to 45 minutes. Do not attempt to stop the upgrade process or you could corrupt your data.

If you need further guidance, or encounter any issues, please contact the Support team via support@pellcomp.co.uk or call us on 01603 492620.

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