One of our customers, who has PICS installed on their own servers, recently suffered a ransomware attack. They were unable to restore their PICS data as they had not been keeping regular offsite backups. It is of critical importance that all customers who have PICS locally installed make regular backups, and that these backups are stored offsite, outside of your network. If you do not want to do this manually, and have a suitable offsite file store, the Reports Scheduler can make backups on a regular basis and upload them to a remote site for you.
Locally installed customers may also want to consider moving PICS to our secure hosting environment, where we will take care of backing up your data. For further information, please email firstname.lastname@example.org.